Privacy Policy

Last updated: January 2025

AIQO.io ("we", "our", or "us") operates the AIQO.io website and intelligent document analytics platform. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you:

  • Personal Data: Name, email address, company name, and contact details
  • Usage Data: Information on how the Service is accessed and used
  • Document Data: Documents and files you upload for analysis
  • Cookies: Small files stored on your device to improve user experience

How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information to improve our Service
  • To monitor the usage of our Service
  • To detect, prevent, and address technical issues

Data Protection Under UK GDPR

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your rights include:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. This includes encryption, secure servers, and regular security assessments.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Third-Party Services

We may employ third-party companies and individuals to facilitate our Service. These third parties have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of the UK. We ensure appropriate safeguards are in place for such transfers in accordance with UK data protection law.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

  • By email: [email protected]
  • By post: AIQO.io, 3 Moriston Street, Nairn, IV12 5SS, Scotland, UK

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Information Commissioner's Office

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not complied with UK data protection law. Visit www.ico.org.uk for more information.